Relevant Experience Yamaha Motor do Brasil Ltda.
Development and organization of the after-sales department of the marine division, with responsibilities on field problems resolution, warranty, customer relations, technical training and field service representatives. Dealer development, set-up of after-sales standards, YTA (Yamaha Technical Academy) system implementation, bi-annual dealer technician contest implementation. Products: outboard motors, diesel engines and power generators.
Ford Motor Company Brasil Ltda.
Preparation of technical support items for new products launch, including technical manuals, diagnostic equipments, labor time standards, and management of 12 technicians motor shop. Functions extended to South America, Mexico and other export markets. Working close to the US company headquarters regarding methods and processes.
Siemens do Brasil S.A.
Design of quality control devices for end-of-line testing. Application of quality control tools SPC and ISO 9000.
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